Here’s how refunds, cancellations, no-shows, pickup, and everything else at Grover Driving Academy actually works. Read it once before your first lesson — it’ll save you a surprise later. Driven by Safety. Built on Confidence
No refund is issued for lessons that have already taken place.
For packages, unused lessons are refunded used lessons are charged at the regular rate, and the remaining balance is refunded.
Refund requests must be submitted in writing within 30 days of purchase. Processing takes 7 business days once a request is approved.
The lesson may be rescheduled at no cost.
Cancellations must be made by email or text message.
No exceptions, except genuine medical or emergency situations.
Grover Driving Academy may cancel a lesson due to instructor illness, vehicle malfunction, or unsafe weather conditions. Rescheduled lessons are provided at no additional cost.
The lesson may run for a reduced duration, still charged at full price.
Without any communication, the lesson is forfeited and charged at full price, with no refund.
The lesson may be rescheduled at no cost. Available at any ICBC location or SkyTrain station in Vancouver, Richmond, and Burnaby.
With 48 hours notice and instructor approval, students within 5 kilometres may request residential pickup.
A maximum of one (1) additional person is permitted in the vehicle during a lesson, for observation only.
All packages are valid for twelve (12) months from the date of purchase.
Scheduling is conducted on a first-come, first-served basis. Students are recommended to book lessons a minimum of 48 hours in advance.
0% interest, up to 4 installment payments, available on all packages.
A mandatory 60-minute driving skills assessment is required and charged at the regular hourly rate. If unsafe driving is observed during the assessment, the road test rental will be postponed.
Closed-toe shoes with good grip and comfortable clothing that allows ease of movement are required.
Instructors may terminate a lesson due to unsafe driving or inappropriate behaviour, including reckless driving or rude conduct. Terminated lessons are forfeited without reimbursement.
Grover Driving Academy Ltd. plants one tree for every student who graduates.
Students may contribute additional donations — this does not affect lesson costs.
Students must not be under the influence of any substances or medications that impair driving ability. Lessons may be cancelled without refund if impairment is suspected.
Students must inform the Academy of any conditions or medications that may affect their ability to drive safely, and are expected to conduct themselves maturely and respectfully during all lessons.
All training vehicles undergo regular inspections and maintenance to ensure the safety of students and instructors.
Road test booking services are available upon student request. A signed consent form must be submitted to authorize the Academy to book on your behalf.
A non-refundable administrative fee of $40.00 applies for this service.
Cancelling a road test appointment requires 72 hours advance notice, so the Academy can notify ICBC in time.
Failure to provide 72 hours notice may result in a late cancellation fee charged directly by ICBC.
Students preparing for their road test should be familiar with these Vancouver testing centers:
999 Kingsway
Vancouver, BC V5V 4Z7
4126 Macdonald Street
Vancouver, BC V6L 2P2
Our instructors provide training on the specific routes and road conditions commonly encountered during road tests, ensuring you are fully prepared on test day.
Go with whoever offers pickup from home, work, or the SkyTrain plus weekend and evening times. The best driving lessons are the ones you can actually show up for without rearranging your whole life.
They'll have you do normal stuff around town, turns, lane changes, parking, maybe a hill start if you're lucky. The examiner mostly wants to see you're smooth, check your blind spots, and don't speed through school zones. Breathe and drive like your mom is watching.
Any driving school that starts you in quiet areas and doesn't throw you on Lougheed right away is solid. Beginners need one where the instructor actually listens instead of yelling.
Depends how often you practice but most people need at least 15-25 hours before it stops feeling scary. Solid driving skills come from repeating the little things until they become automatic.
100% yes. Even if your uncle taught you in a parking lot, driving lessons fix the sloppy habits you picked up, like not shoulder checking or riding the brake.
A professional driver doesn't react to idiots cutting them off. They just keep space, signal early, and stay predictable so everyone around them feels safe.
Start on the back streets around Mary Hill or Birchland then slowly hit busier spots like Shaughnessy with your instructor beside you. Confident driving shows up after you've done the same route a bunch of times without drama.
The decent ones definitely do. They'll drive you on the exact routes use so when test day comes nothing feels like a surprise.
Family practice is great for hours behind the wheel but a driving school actually teaches you the rules, points out mistakes right away, and preps you for what the examiner wants to see.
Go with whoever offers pickup from home, work, or the SkyTrain plus weekend and evening times. The best driving lessons are the ones you can actually show up for without rearranging your whole life.
